qg999 Terms and Conditions
Please read these terms and conditions carefully before using the qg999 platform. This document forms the legal basis of the agreement between you and qg999.
Welcome to the qg999 platform. These terms and conditions ("Terms") form a legal agreement between qg999 ("we", "us", "Platform") and the user ("you", "member"). By registering on qg999 or using the Platform, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the Platform.
Table of Contents
- 1. General Provisions
- 2. Eligibility and Registration
- 3. Account Management
- 4. Financial Transactions
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Privacy and Data Protection
- 9. Limitation of Liability
- 10. Account Suspension and Closure
- 11. Dispute Resolution
- 12. Responsible Gaming
- 13. Changes to Services
- 14. Contact and Support
1 General Provisions
qg999 is an online gaming platform that provides entertainment gaming experiences for users in Bangladesh. These Terms apply to all services, features, and content on the Platform.
1.1 Applicability of Terms
These terms and conditions apply to every registered member and any visitor to the qg999 platform. By accessing, registering on, or conducting any transaction on the Platform, you commit to abiding by these Terms.
1.2 Other Policies
Alongside these Terms, our Privacy Policy and Responsible Gaming Policy also apply. All of these documents together form the complete agreement between qg999 and you.
1.3 Language
The original language of these Terms is Bengali. In the event of any conflict in translation, the Bengali version will take precedence.
2 Eligibility and Registration
To register on the qg999 platform and use its services, the following eligibility requirements must be met:
2.1 Age Requirement
2.2 Registration Requirements
- You must provide genuine, accurate, and complete personal information.
- Each individual may operate only one account.
- Only one account may be created per email address.
- qg999 may request identity documents or verification at any time for account verification purposes.
- You confirm that online gaming is lawful in your area of residence.
2.3 Prohibition on Multiple Accounts
Creating more than one account for the same individual is strictly prohibited. If this prohibition is violated, all associated accounts will be closed immediately and any balance held in them may be forfeited.
3 Account Management
3.1 Protection of Login Credentials
It is your responsibility to keep your account username and password completely confidential. You will be held responsible for any activity carried out from your account.
3.2 Account Verification
qg999 may verify a member's identity at any time, particularly before a withdrawal. The following documents may be requested for verification:
- National ID card (NID) or passport copy
- Proof of current address (bank statement or utility bill)
- Proof of ownership of the payment method (e.g., bKash, Nagad account details)
3.3 Account Security
If you notice any suspicious activity on your account or suspect your password has been compromised, contact our 24/7 live chat support immediately. We will take the necessary steps without delay.
4 Financial Transactions
4.1 Deposit Rules
The following terms apply when depositing funds on qg999:
- Minimum deposit amount: ৳300 (per method)
- Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer
- Deposited funds may only be used for gaming purposes
- Deposits must be made from your own payment method — deposits from third-party accounts are prohibited
4.2 Withdrawal Rules
- Minimum withdrawal amount: ৳1,000
- Withdrawal processing time: 15 minutes to 2 hours
- Withdrawals can only be made to verified payment methods
- Verification must be completed before a withdrawal request is processed
- It is recommended that the deposit and withdrawal method be the same
4.3 Currency
All transactions on the qg999 platform are conducted in Bangladeshi Taka (BDT / ৳).
5 Bonuses and Promotions
5.1 Welcome Bonus
New members on qg999 receive a 150% bonus on their first deposit, up to ৳15,000. This bonus applies under the following conditions:
- Wagering requirement: 15x (the bonus amount must be wagered 15 times)
- The bonus is applicable only once per member
- The bonus validity period will be stated in the specific promotional terms
- Restrictions may apply to the use of the bonus on certain games
5.2 General Bonus Terms
- Bonus funds cannot be withdrawn directly — wagering requirements must be completed first
- qg999 reserves the right to cancel a bonus if misuse is suspected
- Using multiple bonuses at the same time is prohibited unless stated otherwise in the terms
- VIP members will receive additional cashback benefits — see the VIP Program for details
5.3 VIP Program
qg999 operates five VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier includes weekly cashback benefits, and the benefits increase as you advance to higher tiers. Eligibility for VIP tier changes is determined based on platform activity and contribution.
6 Gaming Rules
6.1 Fair Play Policy
qg999 is committed to ensuring fully fair gaming. All games offered on the Platform have been independently tested and are capable of producing unbiased results.
6.2 Technical Errors
Any result caused by a technical fault or software error in a game will be considered void. In such cases, qg999 reserves the right to resume from the last valid game state or to refund the wagered amount.
6.3 Game Rules
Each game has its own rules. It is recommended that you read the specific rules of the relevant game carefully before playing. For any questions about game rules, contact our 24/7 live chat support.
6.4 Betting Limits
Minimum and maximum betting limits are set for each game and market. qg999 reserves the right to change these limits and may do so without prior notice.
7 Prohibited Activities
The following activities are strictly prohibited on the qg999 platform:
7.1 Fraud and Manipulation
- Playing games using any software, bot, or automated method
- Using any manipulation or technical trick to influence game outcomes
- Colluding with or cheating alongside other players in a coordinated manner
- Exploiting faulty games or software
7.2 Financial Crimes
- Money laundering or transacting with illegal funds
- Using stolen or unauthorized payment methods
- Filing chargebacks or payment disputes without valid grounds
- Operating multiple accounts with the intent to abuse bonuses
7.3 Other Prohibited Activities
- Threatening, harassing, or behaving inappropriately toward other users
- Using the Platform for commercial purposes (advertising, spam, etc.)
- Infringing on qg999's intellectual property rights
- Operating an account on behalf of a third party
8 Privacy and Data Protection
qg999 places the highest importance on protecting your personal information. We keep all data secure using SSL encryption technology.
8.1 Data Collection
We collect your personal information for the purpose of registration and service delivery. To learn more about how this information is used, please read our Privacy Policy.
8.2 Data Sharing
qg999 does not sell your personal information to third parties. However, information may be shared when required to meet legal obligations or to prevent fraud.
8.3 Cookie Policy
Our Platform uses cookies to improve the user experience. By using the Platform, you consent to the use of cookies.
9 Liability Limitations
9.1 Service Guarantee
qg999 strives to provide an uninterrupted and error-free service, however service disruptions may occur due to technical reasons. qg999 is not liable for any losses caused by such disruptions.
9.2 Third-Party Services
qg999 works with third-party game providers and payment services on its platform. qg999 will not be held responsible for any losses arising from issues with their services.
9.3 Limitation of Damages
Under any circumstances, qg999's liability is limited to a maximum amount equal to the balance available in your account. qg999 is not liable for indirect, special, or consequential damages.
10 Account Suspension & Closure
10.1 qg999's Rights
qg999 reserves the right to suspend or close any account without prior notice in the following cases:
- If any clause of these terms and conditions is violated
- If fraudulent activity is suspected
- If identity verification fails
- If required to meet legal obligations
- If the account remains inactive for an extended period
10.2 Member's Rights
You may request the closure of your account at any time by contacting our support. You will be given the opportunity to withdraw all valid balances before the account is closed.
10.3 Balance of Closed Accounts
If an account is closed due to a breach of terms and conditions, bonus funds and associated winnings may be forfeited. However, the return of valid deposit amounts will be considered subject to review.
11 Dispute Resolution
11.1 Complaint Submission Process
If you have a complaint, first contact our 24/7 live chat support. The support team will attempt to resolve the issue. If it cannot be resolved via live chat, write in detail and send to [email protected].
11.2 Game Result Disputes
In the case of disputes regarding game results, server logs and game history will be considered as final evidence. The results recorded in the qg999 system will be considered final.
11.3 Time Limit
Any dispute or complaint must be submitted within 30 days of the incident. Complaints submitted after the specified time limit may not be considered.
12 Responsible Gaming
qg999 places the highest importance on responsible gaming. Enjoy online gaming as a form of entertainment and never consider it a source of income.
12.1 Setting Limits
Members can set deposit limits, loss limits, and session time limits for themselves. It is advised to play in a controlled manner by making use of these features.
12.2 Self-Exclusion
If a member feels that their gaming is going out of control, they may request self-exclusion. If you contact our support, we will deactivate the account for a specified period.
13 Service Changes
13.1 Terms and Conditions Amendments
qg999 reserves the right to amend these terms and conditions at any time. In the case of significant changes, a notice will be provided on the platform and may also be communicated via email. Continued use of the platform after the changes will be considered as acceptance of the new terms and conditions.
13.2 Service Changes
qg999 reserves the right to add, modify, or remove any game, bonus, or service. qg999 will endeavour to give advance notice of changes to services, however this is not mandatory.
13.3 Maintenance Breaks
The platform may be temporarily unavailable for routine maintenance. For games in progress during this time, qg999 will provide a reasonable resolution.
14 Contact & Support
If you have any questions or comments regarding these terms and conditions, please contact us:
Final Provisions: If any clause of these terms and conditions is deemed invalid or unenforceable, the remaining clauses will remain in full effect. These terms and conditions reflect the entire agreement between qg999 and the member and supersede all prior oral or written agreements. These terms and conditions are effective from January 2026.